Increase brand loyalty through personal and relevant communication. Invenna helps you communicate the right message using the right channel at the right time.
How do you communicate personally with a relevant message at the right time when you have millions of even tens of millions of customers? How do you make sure that your proposition fits the needs and interests of that one specific consumer?
Relevance in the Customer Journey
Invenna offers a unique 360 degrees customer view across all channels. We do not distinguish between online and offline. We include historical data, use current and realtime data and can even look into the future with predictive modelling. By applying Machine Learning in customer journeys we can select your best next actions and help you build you relationship with your customers, increase your value to your customer and their value to you and decrease churn.
The desire for 3G, 4G or 5G, lifecycle, income, the year your customer’s home was built, these are all variables that could be crucial in defining the best offer for your customer. Capturing this knowledge will make a difference for a personal and relevant dialogue. The difference between customer satisfaction and loyalty versus retention and high acquisition costs.
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- Are all data sources consolidated in one central place?
- Is there a unique and more importantly an accessible customer view?
- Are you capable of complying with GDPR regulations?
- Are you able to make a substantiated Best Next Offer?
- Read our whitepaper and don’t hesitate to get in touch with us. We would love to explain to you how Invenna can help you with these and many other topics.