Your customers expect a ‘seamless shopping experience’. A smooth transition from that first online introduction to the personal encounter in the shop. By knowing more about your customer you are capable to communicate more relevantly. From that first purchase to the proactive best next offer.

Omni-channel director
Invenna offers a unique 360 degrees customer view across all channels. We do not distinguish between online and offline. We include historical data, use current and realtime data and can even look into the future with predictive modelling. By applying Machine Learning in customer journeys we can select your best next actions and help you build you relationship with your customers, increase your value to your customer and their value to you and decrease churn.

Successful data driven retailers create a unique 360 degrees customer view across all data sources, formulas and channels. They connect online and offline and ensure a unique customer journey for each individual customer.

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Don’t forget

  • Are all data sources consolidated in one central place?
  • Is there a unique and more importantly an accessible customer view?
  • Are you capable of complying with GDPR regulations?
  • Are you able to make a substantiated Best Next Offer?
  • Read our whitepaper and don’t hesitate to get in touch with us. We would love to explain to you how Invenna can help you with these and many other topics.